Privacy Policy

 

1. Information for the user

JOËLVOX SL, hereinafter the RESPONSIBLE PARTY, informs users of this website about the processing of their personal data, in accordance with Regulation (EU) 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data, hereinafter GDPR, and with Organic Law 3/2018 of 5 December on the Protection of Personal Data and guarantee of digital rights, hereinafter LOPDGDD.

This policy explains what data are collected, for what purposes they are used, how long they are retained, and what rights data subjects may exercise.

 

2. Data controller

Controller: JOËLVOX SL
Address: Calle Concepción Arenal, 39, ático 1, 08027 Barcelona, Spain
Email: chantal@joelmulachs.com
Telephone: +34 678 981 419

 

3. Personal data processed

When a person uses the contact form, the RESPONSIBLE PARTY may process the following categories of data:

  • Name.
  • Email address.
  • Telephone number, when provided.
  • Information included by the user in the message field.
  • Any other information that the user voluntarily provides in relation to their inquiry, request, or professional proposal.

The user should avoid communicating unnecessary personal data through the form and, in particular, sensitive data or confidential information that is not essential to address their request.

Fields marked with an asterisk are mandatory because they are necessary to receive and properly manage the inquiry. Fields not marked as mandatory are optional.

 

4. Purposes of processing

Personal data provided through the contact form, email, telephone, or any other means of contact made available on this website will be processed for the following purposes:

  1. To receive, manage, and respond to inquiries, requests, proposals, or petitions made by the user.
  2. To provide information about the professional services offered by JOËLVOX SL when the data subject requests it.
  3. To prepare quotations, professional proposals, or commercial information expressly requested by the data subject.
  4. To manage the communications and actions necessary to initiate, where applicable, a commercial, professional, or contractual relationship.
  5. To maintain contact with clients, potential clients, agencies, studios, production companies, suppliers, and other professional contacts when necessary to manage a professional or commercial relationship.

JOËLVOX SL does not use data obtained through the form to send newsletters, periodic commercial communications, or unsolicited advertising.

The data are also not used to create profiles, make automated decisions, or conduct market studies or statistical analyses linked to identified individuals.

 

5. Legal bases for processing

The applicable legal bases depend on the nature of the inquiry or request:

Handling inquiries and requests

When the data subject makes a general inquiry, the legal basis is their consent, expressed through the voluntary submission of the form or through contact by email or telephone.

Requests for quotations or contracting

When the data subject requests information about a possible contract, a quotation, or a professional proposal, the legal basis is the application of pre-contractual measures requested by the data subject.

Existing contractual or commercial relationships

When the inquiry occurs within an existing professional or commercial relationship, processing may be necessary for the performance of a contractual relationship or for compliance with the obligations arising from it.

The data subject may withdraw their consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before its withdrawal or processing that must be maintained on another legal basis.

 

6. Data retention

Personal data will be retained only for the time necessary to address the inquiry, request, or petition made.

When the communication may give rise to a commercial, pre-contractual, or contractual relationship, the data may be retained for as long as that relationship is maintained and, once concluded, for the periods necessary to address possible legal liabilities.

If an inquiry does not give rise to any commercial or professional relationship and there is no other legitimate reason to retain it, the data will be deleted when they are no longer necessary to address and reasonably follow up on the request.

Data included in address books, email applications, or professional contact lists will be reviewed periodically and deleted when they are no longer necessary for the purposes described in this policy.

When there is a legal obligation to retain data, the data may be kept duly blocked for the corresponding legal period and will be used solely to address possible liabilities.

 

7. Data recipients

As a general rule, personal data will not be disclosed to third parties, except in the following cases:

  • When necessary to address the data subject's request and this disclosure is compatible with the purpose for which the data were provided.
  • When there is a legal obligation.
  • When required by a public authority, administrative body, court, or tribunal.
  • When necessary to formulate, exercise, or defend claims.

Certain technology providers may access the data on behalf of JOËLVOX SL to provide web hosting, email, IT maintenance, security, backup, or form protection services against automated communications and spam.

When these providers act as data processors, JOËLVOX SL will formalize with them the agreements required by Article 28 of the GDPR.

 

8. International data transfers

Some technology providers used by the website or by JOËLVOX SL may process data from countries located outside the European Economic Area.

When international data transfers occur, JOËLVOX SL will ensure that they are carried out on the basis of a valid mechanism under the GDPR, such as an adequacy decision by the European Commission, standard contractual clauses, or other legally recognized safeguards.

The data subject may request additional information about international transfers and the safeguards applied by contacting the RESPONSIBLE PARTY using the contact details indicated in this policy.

 

9. Rights of data subjects

The data subject may exercise the following rights:

  • Access: to know what personal data JOËLVOX SL processes.
  • Rectification: to request the correction of inaccurate or incomplete data.
  • Erasure: to request the deletion of their data when they are no longer necessary or the legal requirements are met.
  • Objection: to object to processing in the cases provided for by law.
  • Restriction of processing: to request that the processing of their data be restricted in certain circumstances.
  • Portability: to receive their personal data in a structured, commonly used, and machine-readable format when applicable.
  • Withdrawal of consent: to withdraw at any time consent previously given.

To exercise these rights, the data subject may contact:
JOËLVOX SL
Calle Concepción Arenal, 39, ático 1
08027 Barcelona, Spain
Email: chantal@joelmulachs.com

The request must indicate the right to be exercised and contain the information necessary to identify the requesting person. When there are reasonable doubts about their identity, additional information that is proportionate and necessary to verify it may be requested.

If the data subject considers that the processing of their personal data does not comply with the regulations, they may lodge a complaint with the Spanish Data Protection Agency.

 

10. Accuracy and updating of data

The user guarantees that the data provided are accurate, complete, and current.

The data subject will be responsible for communicating any necessary modifications to keep their data up to date. JOËLVOX SL may rectify or delete data when it becomes aware that they are inaccurate, outdated, or are no longer necessary for the purpose for which they were collected.

The user must not provide personal data of third parties unless authorized to do so and has previously informed those persons about the disclosure of their data.

 

11. Data of minors

The services offered through this website are not specifically directed at minors.

Persons under 14 years of age must not provide personal data through the form without the authorization of their parents or legal representatives.

If JOËLVOX SL becomes aware that it has received personal data from a person under 14 years of age without the corresponding authorization, it will take reasonable measures to delete them.

 

12. Data security

JOËLVOX SL will apply technical and organizational measures appropriate to the level of risk to protect personal data against their destruction, loss, alteration, unauthorized access, use, or disclosure.

These measures will be reviewed when necessary, taking into account the type of information processed, the systems used, the state of the art, and the reasonably identified risks.

The transmission of information over the Internet does not allow absolute security to be guaranteed. Nevertheless, JOËLVOX SL will adopt reasonable and proportionate measures to protect personal data under its responsibility.

 

13. Forms and external links

The website may include links to third-party websites or services. JOËLVOX SL is not responsible for the privacy policies or the data processing carried out directly by such third parties.

Before providing personal data through an external site or service, the user should consult its corresponding privacy policy.

 

14. Modification of the privacy policy

JOËLVOX SL may modify this policy when necessary to adapt it to changes in the website, in the processing carried out, in the providers used, or in the applicable regulations.

The current version will be the one published on this website. When changes are significant, reasonable measures will be taken to inform affected persons.

Last updated: 16 September 2026.